DELIVERY AND RETURNS
Delivery & order tracking
Shipping costs
All our parcels are sent via colissimo :
France :
0kg to 1kg: €5 delivery charge
1kg and over: €8 delivery charge
Free delivery for orders over 200€.
Europe :
0kg to 1kg : 8€ delivery charge
1kg and over: 10€ delivery charge
Worldwide :
20€ delivery charge
Delivery times
Delivery times run from the time of order confirmation by email:
4 to 5 days for France
4 to 10 days for destinations outside France
Please note that delivery times may be extended during busy periods (e.g. Christmas) or for reasons beyond La Cerise sur le Chapeau's control (e.g. strikes). La Cerise sur le Chapeau cannot be held responsible for any such delays.
Order tracking
When your order is dispatched, an email will be sent to you with the tracking number and the carrier's website. This will enable you to track the progress of your order.
Returns & Exchanges
Return
Our almost-parfaits are neither returned nor exchanged.
You may return any item that does not suit you within 15 days of receipt of your parcel.
To ensure that your order is returned in the best possible conditions, please contact our customer service department at [email protected], quoting your order number.
Remember to keep the original cardboard box to ensure that your return package is properly packed. All items worn, damaged and/or without original labels cannot be returned. Returns are at the customer's expense.
Exchange
We do not offer standard exchanges on our website.
For a different size, a new model or a different color, simply reorder.
Refunds
Please note that any payment made with a gift card or credit note will result in the creation of a credit note.