DELIVERY AND RETURNS
Delivery & order tracking
Fees
All our parcels are sent via colissimo :
France :
0kg to 1kg : 5€ delivery fee
1kg and more : 8€ delivery fee
Free delivery for orders over 200€.
Europe :
0kg to 1kg : 8€ delivery fee
1kg and more : 10€ delivery fee
World :
20€ delivery fee
Delivery times
The delivery time runs from the confirmation of the order received by email:
4 to 5 days for France
4 to 10 days for any destination outside France
Please note that these delivery times may be extended during busy periods (e.g. Christmas period) or for reasons outside La Cerise sur le Chapeau (e.g. strike). La Cerise sur le Chapeau will not be held responsible for any such malfunctions.
Order tracking
When your order is shipped, an email will be sent to you with the tracking number and the carrier's website. You will be able to follow in all serenity the stages of delivery of your parcel.
Return & Exchange
Return
Our almost-perfects are neither returned nor exchanged.
You have the possibility to return any item that does not suit you within 15 days from the date of receipt of your package.
In order to ensure the return of your order in the best conditions, we invite you to contact our customer service contact@lacerisesurlechapeau.com and mention your order number.
Remember to keep the original box to ensure the proper packaging of your return package. Any item worn, damaged and/or without original labels cannot be returned. Returns are at the customer's expense.
Exchange
We do not offer standard exchanges on our site.
For another size, a new model or a different color, you just have to reorder.
Refunds
Please note that any payment with a gift card or credit will result in the creation of a credit note.
